Hi David, thank you for following me. I just read you article "The Ugly Truth About Customer Service" I too have in my business given any success I had to trying to provide the best customer service I could. It was the key to my survival.

I'm a big supporter of customer service. I have written 2 article on the subject,

Your Best Competitive Edge, Customer Service,

You’re Being Stupid, Not The Customer.

Love to know your thoughts.